Our goal is for every founder we work with to be thrilled with the service and the final deliverables they receive. We invest significant expertise and care into crafting every document. Because our work is a professional service that results in a specialized digital product, we have the following commitment to our partnership.
We are committed to delivering financial plans that are accurate, professional, and built on sound modeling principles. We stand behind the technical and structural integrity of our work.
Upon receiving your final financial plan, please review it for accuracy and functionality. If you believe there is a significant issue, please contact us within 7 days of delivery. This includes verifiable issues such as:
Errors in key calculations or formulas.
The model does not function as intended (e.g., inputs do not correctly flow to outputs).
The structure significantly deviates from standard, investor-ready financial modeling practices.
Our dedicated team will immediately work with you to troubleshoot and correct any verifiable errors. Our goal is to ensure you have a financial model that is technically sound and reliable.
If we are unable to resolve the technical issues to your satisfaction, we will work with you to determine a fair outcome, which may include a partial or full refund based on the specific circumstances.
We are dedicated to helping you tell your story in the most compelling and professional way. Your business plan and pitch deck are strategic, narrative-driven documents, and our commitment is to ensure the final product reflects your vision and meets the highest standards of quality.
After you receive your final document, we ask that you review it promptly. If you feel the deliverable is not aligned with our agreed-upon scope or your expectations, please contact our team within 7 days of delivery. This includes concerns such as:
The narrative does not accurately capture your business vision.
The document is missing key sections or content we agreed to include.
The quality of the writing or design does not meet professional standards.
Our first priority will always be to make it right. We will work with you to understand the feedback and make the necessary revisions.
In the rare event that, after a reasonable revision process, we are unable to reach a satisfactory result, we will work with you directly to determine a fair outcome. This may include a partial or full refund that is appropriate for the specific circumstances.
